Refund policy
Shipping Policy
Last Updated: May 2026
Welcome to The Vital Zen. We are committed to delivering your order quickly, safely, and efficiently.
Shipping Coverage
At this time, we only ship within the United States.
Free Shipping
We proudly offer FREE shipping on all orders within the USA. No minimum purchase required.
Order Processing Time
Orders are typically processed within 1–3 business days.
Please note:
- Orders are not processed on weekends or holidays.
- During high-demand periods, processing times may be slightly extended.
Estimated Delivery Time
Estimated delivery time is approximately 5–10 business days after processing.
In most cases, orders arrive sooner depending on your location and carrier availability.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery status anytime.
Delays
While we work hard to ensure timely delivery, occasional delays may occur due to:
- Weather conditions
- Carrier issues
- High shipping volume
- Incorrect shipping information
We appreciate your patience and understanding.
Incorrect Address Information
Please ensure your shipping address is accurate before placing your order. The Vital Zen is not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us as soon as possible and we will do our best to assist you.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
Email: nikilionltd@gmail.com
Thank you for shopping with The Vital Zen.